Web Launch Academy stands behind the methods provided with these concrete commitments
You will have a hosted website that is live and interactive on the internet with at least one contact form for client data capture and responsive design within 2 weeks after completing the 8-week course program.
Your website will achieve a minimum score of 90 or higher on Google Lighthouse metrics for Performance, Accessibility, Best Practices, and SEO, ensuring your site meets industry-leading standards.
Web Launch Academy provides 1 full year of basic support including SEO, Best Practices, Performance, and Accessibility testing and consultation via email/chat. This covers routine site health checks and guidance. For more intensive development needs, purchasing additional LVL UP 1-on-1 sessions may be recommended.
If Web Launch Academy cannot deliver on all three guarantees above, you will receive a full refund of your course fee. We are committed to your success, and we stand behind our ability to help you build a professional, high-performing website. Your investment is protected.
Eligibility: Guarantees apply to participants who accept and participate in ALL recommended changes, including pull requests, modifications to lines of code, and all instructions pertaining to external service configurations/settings. Participants must actively engage with course materials, attend scheduled sessions, and follow provided guidance.
Timeline: The 2-week delivery timeline begins after the official course completion date. The course program is approximately 8 weeks in duration. Course durations may vary by enrollment package and updates to course delivery. Timelines are calculated in business days (Monday-Friday, excluding federal holidays).
Lighthouse Score: We will work with you to achieve a 90+ score across all four metrics (Performance, Accessibility, Best Practices, SEO) using Google's official Lighthouse tool. Scores may vary based on network conditions and device testing. Acceptance is required of all recommended optimizations to achieve these scores. Final testing will be conducted using standard testing conditions.
Support Scope: One full year of basic support covers email/chat consultation for SEO, Best Practices, Performance, and Accessibility testing and guidance. Support begins after your site goes live. Does not include content creation, major design changes, or feature additions. For intensive development needs, purchasing additional LVL UP 1-on-1 sessions may be recommended.
Money Back Guarantee: Full refund available if we fail to deliver any of the three guarantees above. Claims must be made within 30 business days of the 2-week delivery deadline with documented evidence that requirements were not met. Refunds will be processed within 10 business days to your original payment method. This guarantee is subject to the Terms of Service, including dispute resolution procedures.
Force Majeure: Web Launch Academy is not liable for delays or failures to perform due to circumstances beyond reasonable control, including but not limited to natural disasters, pandemics, government actions, internet service disruptions, or instructor illness. In such cases, timelines will be extended by a reasonable period, or alternative arrangements will be made.
Reasonable Grievance: A reasonable grievance is defined as a documented failure to meet the stated guarantees despite full participation and adherence to course requirements. Grievances must be submitted in writing with specific evidence of non-compliance with guarantee terms.
Dispute Resolution: Any disputes regarding this guarantee are subject to the dispute resolution procedures outlined in our Terms of Service, including informal resolution and binding arbitration. All claims must comply with our Privacy Policy regarding data handling.
To invoke any guarantee or request support, contact us at hello@weblaunchacademy.com or call (440) 354-9904. We will respond within 24 hours to begin the resolution process.